ABOUT US
Curiosity. Passion. Experience.
Who We Are
We’re a market research and marketing strategy company located in Minneapolis, Minnesota. Since 2008, we’ve been helping companies uncover deeper consumer insights and translating them into winning brand and loyalty strategies, creating the most loyal customers in their industry. We have deep experience in the travel and hospitality, sports and entertainment, financial services and retail sectors, with a particular strength in hotel loyalty programs.
We’re led by our values of curiosity, optimism, and gratitude.
Our capabilities stand alone but are complementary, and it’s that intersection of consumer insight and loyalty strategy that consistently produces the most effective and durable results.
Get In Touch
We’re a market research and marketing strategy company located in Minneapolis, Minnesota. Since 2008, we’ve been helping companies uncover deeper consumer insights and translating them into winning brand and loyalty strategies, creating the most loyal customers in their industry. We have deep experience in the travel and hospitality, sports and entertainment, financial services and retail sectors, with a particular strength in hotel loyalty programs.
We’re led by our values of curiosity, optimism, and gratitude.
Our capabilities stand alone but are complementary, and it’s that intersection of consumer insight and loyalty strategy that consistently produces the most effective and durable results.
Finding the right partner is key. Reach out to see how we can help.
Why We’re Here
We use leading tools and technologies to uncover fundamental consumer truths and insights that are the foundation for success. But what really inspires us is the magic that happens when we come together as a team to develop marketing strategies and loyalty programs that create for our clients the most loyal customers in their industry.
Our Solutions
MARKET RESEARCH
We offer both qualitative and quantitative research services, using advanced techniques and extensive industry experience to drive deeper insights, powering stronger marketing and loyalty strategies. Whether it’s in-person or digital, real time or asynchronous, our research capabilities deliver the “speed-to-insight” companies increasingly need to understand their customers in a fast-changing world.
So we’ve got a solution for you. But here’s what sets us apart:
Upfront alignment
Overlooked and undervalued, strong internal alignment forms the foundation for optimal research design, through to taking action upon its insights. Our proprietary process ensures clarity around what we’re solving for, but goes beyond it, addressing what might be possible, operational readiness, and the unasked questions. This is time well spent.
Expert research design
Effective design is about a lot more than choosing the optimal type of research for the job. It ensures we’re speaking with the right people—a key challenge facing researchers today—and the art and science of asking better questions, a hallmark of the most successful research initiatives.
Solid execution
Active execution ensures the raw data capture—both qualitative and quantitative—aligns with objectives and is as high quality as possible. We’re platform agnostic, provide expert qualitative moderation, and experienced in making the midstream adjustments required to optimize each research participant interaction.
Superior Analysis and Insight
Driven by deep analytical skills, domain knowledge and strategy DNA, each study provides not just deep insights but strategic recommendations. Close client collaboration and internal peer review are our keys to success.
We offer both qualitative and quantitative research services, using advanced techniques and extensive industry experience to drive deeper insights, powering stronger marketing and loyalty strategies. Whether it’s in-person or digital, real time or asynchronous, our research capabilities deliver the “speed-to-insight” companies increasingly need to understand their customers in a fast-changing world.
MARKETING AND LOYALTY PROGRAM STRATEGY
A guiding principle for us is that research insights are only as good as the strategic recommendations attached to them. As strategists, we’re better researchers; as researchers, we’re better strategists. And as strong client collaborators this naturally brings the consumer insights and marketing teams closer together for better outcomes. While each opportunity is unique, we follow a proven approach that balances a compelling consumer value exchange, operational elegance, and financial soundness, all mapped to an organization’s ability to deliver them.
Compelling Consumer Value Proposition
Arguably the most important consideration but must be financially sound and operationally easy for both the consumer to experience and the company to deliver.
Operational Elegance
The most overlooked aspect of most marketing initiatives and loyalty programs and one that often drives the most emotional loyalty (click here for a case study). As with our Research solutions, our process includes an upfront assessment to ensure viability and readiness, producing more durable, tech-enabled and operationally integrated initiatives.
Financial Soundness
We de-risk an initiative though an upfront corporate-approved financial pro forma and measurement plan, with phased implementation, pilot testing/agile research and exit strategy options.